Who we are
At City Apartments Limited we do all we can to respect your rights to privacy and the protection of your personal information. This notice sets out a summary of what we do with your information in order to run our business and provide our customers with products and services. Our privacy policy may be updated from time to time and we will communicate any changes to you and publish the updated notice on our website. If you have any questions or would like a paper copy please contact 020 7726 2626 and ask to speak to the Data Protection Officer, David Smith.
When do you collect data about me?
We collect data from you in the following ways:
- When you use our website (www.cityaparts.com) to make, enquiry or request
- When you speak to a member of City Apartments staff either via email or telephone.
Personal information
When you request or book an apartment with us we need to collect personal information about you in order to process the request or booking and provide you with the service you expect. This information may include, but is not limited to details such as your name, contact details, address and your credit/debit card details. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.
This information is used to continually improve our services for your benefit.
For more information about the types and sources of information we process please contact our Data Protection Officer (David Smith) on 020 7726 2626.
Your rights
You have certain legal rights to control what we do with your information. This includes a right to get access to your personal information; to request us to correct or update incorrect information; to object to or request that we restrict processing your information in certain circumstances; to object to direct marketing; and to receive the personal information you provided in a portable format. For more information about your rights, including how to exercise them and the circumstances in which they apply, please contact us as shown below: In person, visit our office at City Apartments Limited, 14-15 Newbury Street, London, EC1A 7HU and speak to one of our staff or your usual point of contact. Email: Contact us at gdpr@cityaparts.com. It is important to understand that in some cases, exercising your rights may mean that we are no longer able to provide you with products or services. If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer at gdpr@cityaparts.com. We hope that we can address any concerns you may have, but you can always contact the relevant data protection authority.
How we use your information
We will use your information to provide and personalise our services. We will also use your contact details to communicate with you. We may use your information to send you offers and news about City Apartments and we may contact you by post, email, telephone or fax for these purposes.
Your data may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
We like to get your feedback to help us to improve our service so we may contact you by post, email, telephone or fax to ask your opinions.
There may be instances where it may be necessary for us to communicate with you, for administrative or operational reasons relating, for example, to advise you of alterations to bookings.
We may also use and analyse the information we collect to administer, support, improve and develop our business.
The information you provide to us will be held in our systems, which are located on our premise.
Sharing your information outside City Apartments Limited
We keep your information confidential and will only share your information outside of City Apartments for the purposes related to our guests stays, such as Taxi or Laundry collection.
Marketing
Unless you have told us not to, we will send you marketing information relating to products and services that we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications, you can tell us at any time using the above contact details in Section “Your rights”.
Your consent
By using our services and by accessing our website, you are consenting to the collection and use of the information described above in our Privacy Policy above, as modified from time to time by us.
If you have any further questions about our Privacy Policy or its implementation, or if you would like to ask us about the information we are holding about you, please call us on 020 7726 2626 or email us at gdpr@cityaparts.com
If we change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
How long we keep your information
We don’t keep your information for longer than we need to, which is usually up to six years after your relationship with City Apartments ends, unless we are required to keep it longer.
Security
We are committed to ensuring that your information is secure with us. We use many tools to make sure that your information remains confidential and accurate.