About City Apartments

As a Housekeeping Supervisor, you play a central role in maintaining that standard. You’ll be responsible for ensuring every apartment is presented exactly as it should be, managing cleaning schedules, checking quality, and working closely with our cleaning partners. It’s a role built on consistency, organisation, and a clear eye for detail—where the quality of your work directly shapes the guest experience.

What you’ll do

• Check apartments ahead of guest arrivals, ensuring they are cleaned and presented to the agreed standard
• Oversee weekly and scheduled cleans, maintaining consistency across the portfolio
• Manage the day-to-day relationship with cleaning contractors, ensuring all cleans are completed on time and to expectation
• Carry out periodic and spot checks, maintaining quality and identifying any issues early
• Report maintenance issues and follow up to ensure they are resolved promptly
• Work closely with operations and maintenance teams to ensure apartments are always guest-ready
• Support the wider team in maintaining high standards across all buildings
• Take ownership of presentation, ensuring every apartment reflects the quality we stand for

Who we’re looking for

• Friendly, enthusiastic, and naturally helpful in how you approach your work
• Experienced in housekeeping, with a strong understanding of standards and expectations
• Detail-focused, with a sharp eye for presentation and consistency
• Well organised, able to manage schedules, priorities, and multiple apartments
• A clear communicator, with good written and spoken English
• Proactive and self-motivated, able to take initiative and work independently
• A team player, comfortable working closely with colleagues and external partners
• Positive, reliable, and consistent in delivering high standards every day

What you’ll get

• The opportunity to be part of a trusted brand with over 25 years in the City of London
• A role where your work has a direct and visible impact on guest experience
• A supportive, experienced team that values consistency and collaboration
• A structured rota-based role, including weekends and Bank Holidays
• A central London working environment, with all sites within walking distance
• Competitive salary and structured working environment
• Free nights to stay at City Apartments
• Generous employee benefits and wellbeing package
• Access to private healthcare
• Discounts on stays within the Ando Living Group

This is a role for someone who takes pride in getting things right—where consistency, detail, and reliability come together to create the standard our guests expect every time they arrive.

What you’ll do

• Identify, approach, and secure new corporate clients across the City of London and wider market
• Build and manage a strong, consistent sales pipeline from first contact through to conversion
• Maintain and update CRM systems with accuracy, ensuring clear visibility across all opportunities
• Develop long-term relationships with clients, understanding their needs and delivering tailored solutions
• Represent City Apartments in meetings, presentations, and networking opportunities with professionalism and confidence
• Work closely with internal teams to ensure a smooth transition from enquiry to booking and ongoing account management
• Monitor market activity and competitor landscape to identify opportunities for growth

Who we’re looking for

• Confident, personable, and credible in front of corporate clients
• Highly organised, with a structured approach to pipeline and CRM management
• Commercially aware, with a natural ability to identify and develop opportunities
• Clear and effective communicator—professional, but always human in approach
• Self-motivated and proactive, with a consistent and reliable work ethic
• Detail-focused, ensuring accuracy across all client interactions and reporting
• Aligned with our values: thoughtful, dependable, and quietly confident in delivery

What you’ll get

• The opportunity to represent a well-established, trusted brand with over 25 years in the City
• A role with real ownership and impact on business growth
• A supportive, experienced team that values consistency and collaboration
• Exposure to a wide network of corporate clients and decision-makers
• A working environment that prioritises long-term relationships over short-term wins
• Competitive salary with performance-based incentives
• Free nights to stay at City Apartments
• Generous employee benefits and wellbeing package
• Access to private healthcare
• Discounts on stays within the Ando Living Group

This is an opportunity to be part of a business that values long-term relationships over quick wins—where growth is built on trust, and success is measured by the strength of the partnerships you create.

As a Property Maintenance Engineer, you play a key role in delivering that standard. Working across our portfolio of apartments, you’ll ensure every space is maintained, prepared, and presented exactly as it should be. It’s a hands-on role, but one where the impact is clear—your work directly shapes the experience our corporate clients and guests have when they arrive and throughout their stay.

What you’ll do

• Carry out a wide range of maintenance tasks across apartments and communal areas, including decorating, basic carpentry, plumbing, electrical work, and general repairs
• Complete reactive maintenance requests promptly, ensuring issues are resolved efficiently and to a high standard
• Support planned preventative maintenance to keep apartments consistently in excellent condition
• Prepare apartments ahead of guest arrivals, ensuring presentation and functionality meet our expectations
• Identify and report recurring issues or larger works required, contributing to long-term improvements
• Work closely with housekeeping, logistics, and operations teams to maintain a seamless service
• Maintain a clean, organised, and safe working environment across all sites
• Take ownership of your work, ensuring consistency and quality across every task

Who we’re looking for

• Practical and hands-on, with strong all-round maintenance skills
• Detail-focused, with pride in delivering high-quality work
• Well organised, with the ability to manage time and prioritise effectively
• Calm under pressure, with a solutions-focused approach
• Reliable and consistent, with a strong sense of responsibility
• Professional and approachable, comfortable working in a guest-facing environment
• Flexible and willing to support the wider team when needed
• Experience in property, residential, or hospitality maintenance is helpful, but not essential

What you’ll get

• The opportunity to be part of a trusted brand with over 25 years in the City of London
• A varied, hands-on role with real responsibility and autonomy
• A close-knit, supportive team that values quality and consistency
• A central London working environment, with all sites within walking distance
• The opportunity to build a long-term career within a growing business
• Competitive salary and structured working environment
• Free nights to stay at City Apartments
• Generous employee benefits and wellbeing package
• Access to private healthcare
• Discounts on stays within the Ando Living Group

This is a role for someone who takes pride in their work—where quality matters, details count, and consistency is what defines the experience we deliver to every guest.

As a Reservations Executive, you sit at the front of that experience. You’re often the first point of contact—setting the tone, building trust, and ensuring every booking is handled with clarity, accuracy, and care. It’s a role that combines organisation with communication, where the detail matters and the impression you create carries through the entire stay.

What you’ll do

• Manage incoming enquiries from corporate clients and guests, handling each with professionalism and efficiency
• Coordinate bookings from initial enquiry through to confirmation, ensuring accuracy at every stage
• Build strong relationships with corporate clients, understanding their requirements and responding with tailored solutions
• Maintain and update reservation systems and CRM with clear, accurate information
• Liaise closely with Guest Services and Operations teams to ensure a smooth handover from booking to arrival
• Support with billing, account queries, and administrative tasks, ensuring all details are handled correctly
• Communicate confidently over phone and email, acting as a reliable and knowledgeable point of contact
• Contribute to the overall organisation of the office, supporting colleagues and processes where needed
• Represent City Apartments in every interaction—professional, responsive, and easy to work with

Who we’re looking for

• Friendly, confident, and naturally service-oriented—someone who takes pride in looking after clients and guests
• Highly organised, with strong attention to detail and the ability to manage multiple tasks at once
• A clear and effective communicator, both written and verbal
• Comfortable handling corporate clients, with a professional and composed approach
• Proactive and self-motivated, with a ‘can do’ attitude and willingness to take ownership
• Strong administrative skills, with confidence using systems such as Outlook, Excel, and CRM platforms
• Positive, reliable, and consistent in how you approach your work
• Someone who understands that getting the details right is what builds trust over time

What you’ll get

• The opportunity to be part of a trusted brand with over 25 years in the City of London
• A central role in how we build and maintain long-term corporate relationships
• A supportive, experienced team that values consistency and collaboration
• A working environment where ideas are welcomed and contribution is recognised
• Competitive salary and structured working environment
• Free nights to stay at City Apartments
• Generous employee benefits and wellbeing package
• Access to private healthcare
• Discounts on stays within the Ando Living Group

This is a role for someone who values precision, communication, and consistency—where the quality of your work shapes the experience from the very first interaction, and where strong relationships are built through trust, detail, and doing things properly.

What you’ll do

• Act as the main point of contact for guests throughout their stay, providing consistent, reliable support
• Prepare apartments ahead of arrival, ensuring every detail is in place and ready for occupation
• Personally welcome guests to London—managing arrivals, check-ins, and introductions to their apartment
• Maintain regular communication with guests, offering reassurance, clarity, and a human point of contact at all times
• Take full ownership of any issues that arise, coordinating with internal teams or external partners to resolve them quickly and effectively
• Keep systems and guest records updated accurately, ensuring clear communication across the wider team
• Proactively check in with longer-stay guests, ensuring their needs continue to be met
• Deliver thoughtful, personalised touches that go beyond expectation—small gestures that make a lasting impression
• Support the wider operations team where needed, ensuring apartments and services consistently meet our standards

Who we’re looking for

• Warm, personable, and naturally attentive—someone who genuinely enjoys looking after people
• Highly organised, with the ability to manage multiple guests and priorities with consistency
• Calm under pressure, with a practical, solutions-focused approach to problem solving
• Detail-oriented, with a clear sense of ownership and pride in delivering things properly
• A confident communicator—professional, clear, and always human in tone
• Proactive and self-disciplined, able to take initiative without needing direction
• Someone who understands that great service is often about the small, thoughtful details

What you’ll get

• The opportunity to be part of a trusted brand with over 25 years in the City of London
• A role where your impact is immediate and visible in the experience of every guest
• A supportive, experienced team that values consistency and collaboration
• A working environment built on trust, reliability, and long-term relationships
• Competitive salary and structured working environment
• Free nights to stay at City Apartments
• Generous employee benefits and wellbeing package
• Access to private healthcare
• Discounts on stays within the Ando Living Group

This is a role for someone who takes pride in doing things properly—where small details matter, consistency is key, and great service is measured in how a guest feels, not just what’s delivered.