Celebrating 13 years of trusted ISAAP accreditation
We’re now in our 13th consecutive year of ISAAP accreditation.
We were also the first company in the sector to achieve 10 consecutive years - an early milestone that reflects the consistency we’ve maintained over time.
The recognised industry standard
ISAAP (The International Serviced Apartment Accreditation Process) is one of the most established and respected accreditation bodies within the serviced apartment sector.
Its framework is used globally to assess quality, safety, and operational standards - providing an independent benchmark that both operators and corporate clients can rely on.
Maintaining ISAAP accreditation requires regular, detailed assessment across every aspect of the business. It’s not awarded once and retained - it has to be demonstrated, year after year.
A long-standing partnership
Our relationship with ISAAP spans over a decade.
That longevity matters.
It reflects not just our ability to meet their standards, but to maintain them consistently as both the industry and expectations have evolved. Over that time, ISAAP has continued to refine its criteria, raising the bar across safety, compliance, and guest experience.
Staying aligned with that process has been an important part of how we operate.
What this means for our guests & clients
For our corporate clients, ISAAP accreditation provides a clear and independent level of reassurance.
It means:
- apartments are maintained to recognised, externally verified standards
- operational processes are structured, consistent, and dependable
- health, safety, and compliance are properly managed
- service delivery is monitored, not assumed
In practical terms, it removes uncertainty.
When clients book with us, they know what to expect - and can trust that the experience will be consistent across every stay.
Built on the same principles
Accreditation has never been something we approach separately from our day-to-day work.
It reflects what already matters to us:
- welcoming guests in a personal, considered way
- preparing apartments properly, every time
- resolving issues quickly and without fuss
- maintaining a level of consistency our clients can rely on
It’s a practical standard, not a marketing one.
Looking ahead
Reaching 13 consecutive years of ISAAP accreditation is an important milestone - but it’s not an end point.
We continue to review and refine how we operate, working closely with our team, our clients, and our partners to maintain and improve standards over time.
As part of that ongoing commitment, we’re also preparing to begin our journey towards B Corp accreditation—building on the same principles of accountability, consistency, and long-term responsibility.
A natural next step, and one we’re looking forward to sharing.
